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AONN+ Midyear 2021 Virtual Conference

THUR03 - General Session 3| Leveraging Technology to Enhance Navigator Workflow and Metrics Collection

May 13, 2021 11:30am ‐ May 13, 2021 12:45pm


This session will explore EMR capabilities for tracking navigation workflow and metrics (pros, cons).
It will discuss the challenges and successes in using the EMR to enhance navigator workflow (eg, workflow, team communication, metrics collection, quality improvement initiatives). It will also share best practice examples using the PDSA model to illustrate how to initiate change.


  • Zilipah Cruz, RN, MSN, OCN, Director for Cancer Navigators, Ballad Health Care Center
  • Jessica MacIntyre, APRN, NP-C, AOCNP, Executive Director, Clinical Operations, University of Miami Sylvester Comprehensive Cancer Center
  • Christina Payne, RN, MSN, OCN, Ambulatory Oncology Nurse Manager Navigation and Survivorship, UC Health

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