According to the Institute of Medicine, quality of care is defined as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.” Navigators play an instrumental role in identification of gaps in care and facilitation of performance improvement methodologies to drive practice change and quality. Hear from an oncology administrator how navigators are uniquely positioned to lead quality improvement and discuss real-world case examples of performance improvement initiatives.
Upon completion of the session, participants will be able to:
Define the healthcare environment that is driving focus on quality and outcomes
Identify key quality and performance improvement tools
Describe the steps to develop a quality improvement project
Discuss how data are used for continuous improvement
Discuss real-world navigator performance improvement case examples